Sergel is a credit check company that gives many company credit support service to track and check on their client's payment or credit. They were facing brand transformation at the the time when I join the project. AMS-account management system are was a challenge for them to have a good digital strategy cross regions, and cross function teams.
They did not have a good grouping strategy when there were different roles permission who hold different levels of account responsibility. I used design thinking methods to conduct research and interviews. At the end, a complete UX/UI delivery for AMS were handed into their developers in house.
Challenge
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- Different account role permission in levels
- Unknown facts round invoicing steps
- Unidentified ways of work from different departments
- Not a responsive design or mobile first solution
Delivery
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- Research / empathy mapping, user journey mapping
- Define / Root-cause analysis, Impact x Effort analysis, Risk Management analysis
- Prototype & Test / Sergel Credit Check, Sergel MyPage, Sergel AMS, Sergel Inkasso
- Design Delivery / Design Hi-Fi UX/UI in Figma, support development team with low code design system.
- Business communication with steering board / Steps and result in film format.
