Volvo Cars global manufacturing factories were strategising how to digitalise their staff allocation and planning process. There were too many silos in between tools/ or communication methods, and if nothing is consistent, it would be difficult for the factory to work efficiently. I went in to the project to do field research and design thinking workshop at supporting the client at making business decision on digitalise manning process, and providing design of manning tool.
The whole research and design journey were done in 5 months. we collected 32 interviews, 4 workshops cross Ghent and Torslanda. Project team and product owner was both very pleased about our delivery to solve the communication gaps, responsive tool design, and reporting system.
Challenge
—
- Different tools were built or used in silos between lines or factories
- Unknown manning process
- Unidentified ways of work from factories
- Time consuming and possible human error in reporting and forecasting system
Delivery
—
- Research / empathy mapping, user journey mapping, field study
- Define / Root-cause analysis, Impact x Effort analysis, Risk Management analysis
- Prototype & Test / Manning Tool V.0
- Design Delivery / Design Hi-Fi UX/UI in Figma, support development team with low code design system.
- Business communication with steering board / Steps and result in film format.
